Help & FAQ
How do I book a ride?
Search your route, open a ride, choose seats, pick a payment method, and send the request. The driver accepts and your seat is held.
How do I cancel a booking?
Open the trip under My Trips and tap Cancel. If you paid online (JazzCash/Easypaisa), your refund depends on how close to departure you cancel: 24+ hours before = 100% refund, 12–24 hours = 50%, 6–12 hours = 25%, and under 6 hours = no refund. Cash bookings have nothing to refund. If a driver cancels the ride, you get a full refund within 2 hours. See the full policy in Terms.
How do payments work?
You pay the driver directly — cash on pickup, or JazzCash/Easypaisa/bank transfer. For online payments, upload a screenshot so the driver can confirm.
How do intermediate stops work?
Some drivers add stops along the route and price each leg separately, so you can book just the segment you need.
How does the driver start and end a trip?
The driver marks the trip in progress at departure and completes it at the end, which finalizes bookings and records the fare.
How does verification work?
Drivers upload CNIC, license, and vehicle documents. Once an admin approves them, a verified badge appears on their profile and rides.
What is the no-show system?
Riders who repeatedly don't show up or cancel late are automatically restricted, to keep the community reliable for everyone.
What is the platform fee?
GB Ride charges drivers 5% commission on completed rides, tracked as a balance they settle with us. Riders pay nothing extra.
Still need help?
Message us on WhatsApp: +39 345 5111797 or +39 339 4167152